In setting up my new business, I'm trying to do what needs to be done without spending a lot of money. So I'm learning a lot.
I taught myself how to design a website using iWeb. Then I figured out how to buy stock photography. And then, ever impressed with myself, I bought a domain name and email addresses.
Looking at the email invoice from GoDaddy.com, I realized that I had accidentally bought two email packages. Mine is a small company, so I really don't need 10 email addresses.
Returning something from an internet company is not going to be easy, I told myself.
GoDaddy had a 24/7 telephone support number readily posted on the site. OK, good start.
I called the number on a Sunday afternoon, and only had to wait in queue for about four minutes for a customer service representative.
A woman named Desiree came on the line, verified that I was who I was purporting to be, and then asked how she could help.
Strange, I thought. I don't detect an Indian accent.
I explained to Desiree what I had done and she looked at my invoice and confirmed my mistake.
"That's no problem," she said. "I can credit you right now."
Wow!
While she was processing the refund, she inquired if I needed help activating my domain name.
She went on to help me step by step to set it up, make it link to my MobileMe account. And then we took care of the email addresses.
I was so taken aback and delighted with the service. She didn't even try to sell me anything else.
You Go Daddy!
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